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Ad Account And/Or Page Aren't Showing

Are you trying to connect your client's assets in UpHex, but their ad account or page aren't pulling up? Here's how to fix it.

Heather Kelley avatar
Written by Heather Kelley
Updated yesterday

🚀 How to Fix Facebook Permission Problems in UpHex

If your client can’t see or use the right Facebook Page or Ad Account in UpHex, it’s almost always a permissions issue. The good news? It’s easy to fix!

🧩 Step 1: Reconnect the Facebook Account

First, disconnect and then reconnect the Facebook account in UpHex.

  • This could be the client’s account or the agency owner’s account—whoever has access.

  • Disconnect them by going to "My Dashboard" in UpHex, select your client's name, then click on "Integrations". Under the FB section, choose "Reset Connection".

🔑 Step 2: Log Back In

When you reconnect, Facebook will ask you to log in.

  • Log into the correct FB account and Click Continue when prompted.

⚙️ Step 3: Edit Previous Settings

Select “Edit Previous Settings.”

  • This lets you update the permissions so UpHex can see everything it needs to.

📄 Step 4: Choose “Opt-In to All Current and Future Pages”

You’ll see a screen that says, “Choose the Pages you want Ads Launcher to access.”

  • Select the top option: Opt-in to all current and future pages.

  • ✅ This keeps you out of “permission prison” — a common issue that stops you from seeing the right Pages or Ad Accounts.

  • It also ensures UpHex automatically gets access to any new Pages you create or are added to later.

🏢 Step 5: Choose “Opt-In to All Current and Future Businesses”

Next, it will ask about Businesses.

  • Again, choose the top option: Opt-in to all current and future businesses.

💾 Step 6: Review and Save

You’ll land on a Review Ads Launcher Access Request page.

  • Click Save.

  • You’ll see a message like: “[Name] has been connected to Ads Launcher.”

  • Click Got it to finish.

✅ Step 7: You’re Done!

Your permissions are now updated and fixed.

  • Go back into UpHex and you should be able to select the correct Facebook Page and Ad Account without any issues.

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