When a client cancels their subscription, you may want to remove the ads your agency created so they can’t reuse your work. Deleting ads inside UpHex doesn’t just hide them—it permanently removes them from your client's Facebook Ad Account.
Follow the steps below to ensure your ads are fully deleted before removing the client from UpHex.
🚨 Important: Delete Ads Before Deleting the Client
If you delete the client first, their ads will remain in Facebook.
Always remove the ads first to protect your agency’s creative work.
🔐 Why Delete the Ads?
Protect agency-created ad copy and creative
Prevent ex-clients from running your ads after cancellation
Maintain control over your intellectual property
🛠 Step-by-Step: Delete a Client’s Ads Using UpHex
1️⃣ Open the Client Dashboard
Log in to your UpHex account
Click Dashboard from the left-hand menu
Select the client you want to manage
2️⃣ View the Client’s Active Campaigns
You’ll now see all ads and campaigns that were launched through UpHex.
3️⃣ Delete the Ads Permanently
Look to the far right of each campaign
Click the circle with an “X” icon
Confirm the deletion
💡 This action deletes the ads from Facebook entirely—they will no longer appear in the Facebook Ad Library or in the client’s ad account.
✅ Final Cleanup (Optional)
Once all ads are deleted, you can safely remove the client from UpHex without leaving any campaigns behind.
🧾 Quick Summary
Step | Action |
1 | Go to Dashboard in UpHex |
2 | Select client |
3 | Delete ads using X icon |
4 | Ads are permanently removed from Facebook |